Zhang is the CEO and co-founder of Decagon, a San Francisco-based startup that offers an automated customer-support service ...

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

Staffers also discovered that of around 1 million calls to Xcel’s customer service line by Colorado customers in 2024, 100,000 were disconnected by Xcel before any resolution had been reached.

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a ...

A customer's rude behavior during a refund sparks strong reactions from online users.

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

A hotel manager's amusing reaction to a customer query about breaking down the cost of a custom cake has gone viral, leaving social-media users hysterical.

Discover how to ensure uniform response times across all customer support channels with strategic planning and execution.

Learn how to personalize customer service responses even when facing a high volume of inquiries. Keep your customer interactions genuine and effective.

Who has America’s best customer service? Here is a list of the top-ranked companies. The rankings, according to USA TODAY and Plant-A Insights Group, recognize winners across 67 sectors.

Traditionally, customer service was confined to phone calls and emails. However, the advent of social media has shifted this paradigm. Platforms like Facebook and Instagram now serve as ...