Through new copilot templates on Azure OpenAI Service that allow retailers to build personalized shopping experiences and support store operations, the introduction of retail data solutions in ...

We interviewed more than 1,000 consumers in our 2020 Achieving Customer Amazement Study and asked about their willingness to switch brands or companies for better customer service. The response ...

Amazon's average response time for Mayday button customer inquiries on its Fire HDX tablet is 9.75 seconds. Although that time is great for Amazon, tech execs pondering their own Mayday button ...