A penny for the thoughts of our thankless call center workers. Long have they had to endure indignant customers fuming at them for problems beyond their control. Now they must suffer accusations that ...

Irate customers often make us wonder why we bother. Even if we understand their frustration, it’s hard not to react to someone who is yelling, sarcastic or making threats never to utilize our services ...

A McDonald's manager says she was forced to defend herself after an angry customer came through the drive-thru window and attacked her.

INGLEWOOD, Calif. (KCAL/KCBS/CBS Newspath/CNN/CNN Newsource/WKRC) - A customer at a CarMax dealership in Inglewood drove through the showroom on Saturday, injuring eight people, including two who ...

By investing in positive scripting techniques, companies give their agents the tools they need to transform frustrating situations into opportunities.

Three weeks after the murder of UnitedHealthcare CEO Brian Thompson, companies and executives are closely monitoring threats from customers and shoring up their security vulnerabilities.

(WUSA) - A Chipotle customer was caught on video attacking an employee over the weekend. The employee says the woman claimed her order was wrong and demanded a refund. But they say when they told ...

Dealing with irate customers at work? Stay calm and resolve issues with these key strategies. Master difficult customer service situations for better outcomes.

Sara Loritz, parts technician at Vanderloop Equipment in Brillion, Wis., estimates that she spends 75% of her time at work talking with customers, whether on the phone or in person.

Softbank plans to cancel out angry customer voices using AI Real-time voice modification tech seeks to reduce stress in call center staff.