The shift in government over the past half-decade to embrace IT service management (ITSM) rests on a more foundational layer: ITIL, originally an acronym for Information Technology Infrastructure ...

With the excitement of a new version of ITIL (IT infrastructure library), there should be a resurgence of interest in ITSM (IT service management) as well. IT service management (ITSM) is nothing ...

Reaffirms ManageEngine as a trusted partner for businesses seeking an industry-certified service management platform Sign up for a 30-day, free trial of ServiceDesk Plus at https://mnge.it/try-now ...

Valenta will be discussing ITIL, telemedicine and his healthcare organization's telehealth service management framework at HIMSS19 in a session titled, "Adapting ITIL for Effective Telehealth Service ...

When following an agile service management approach you must keep to these pre-ordained principles when designing and delivering services, but used within an ITIL framework, there are some things ...