Let’s explore each service line and the challenges of integrating their "proven processes" into a unified strategy.

This paper study the IT service management framework and associated processes' definition, operation and the management methods of DC Company based on Information Technology Infrastructure Library ...

On the other hand service recipients and service providers have some difficulties to manage their outsourcing relationships. So in this paper, we would identify the main problems and challenges ...

Learn how to manage the demand and supply of IT resources in relation to your SLAs using the best practices of capacity management and ITIL.

I’ll be sharing a practical, common-sense framework that we’re using to help businesses effectively implement AI agents into ...

Mirantis is known for its approach designed to simplify cloud native infrastructure , from onboarding to operations and offering one consistent experience from the datacentre to the edge.

IT Management | News, how-tos, features, reviews, and videos ...

Enter ITIL® 4, the latest evolution of the IT Infrastructure Library, and a powerful response to these changing demands. Developed “by the community, for the community,” ITIL® 4 integrates modern ...

The Zachman Framework for Enterprise Architecture: This framework is named after one of the original founders of EA and it’s another popular methodology.