Incident management. Defined as an ITIL service support process, it has an ISO complement in case of security incidents as well as a COBIT delivery and support chapter. Problem management.

ITIL is a framework of best practices to deliver IT services. ... Predictive monitoring for incident and problem management, identifying and even resolving potential issues before they escalate.

Foster-Melliar. Since 1994, Foster-Melliar, a wholly owned subsidiary of black-owned Simeka BSG Limited, has been the leading local provider and pioneer of ITIL(r), IT Service Management in South ...