That’s because process re-engineering is a difficult task - but that difficulty can be reduced by using the IT Infrastructure Library (ITIL). Topics Spotlight: Optimizing the Cloud ...

Problem management. The COBIT delivery and support chapter defines incident and problem management processes that complement the ITIL problem management process. Change, configuration, and release ...

Foster-Melliar. Since 1994, Foster-Melliar, a wholly owned subsidiary of black-owned Simeka BSG Limited, has been the leading local provider and pioneer of ITIL(r), IT Service Management in South ...

According to Service-now.com, its product comprises a set of tightly integrated applications built on ITIL tenets including: incident, problem, change, release, and configuration management.

Apiagne, Inc. Maurice Kamgaing Revolutionizing IT Operations: ITIL Expert Maurice Kamgaing Unveils Cutting-Edge Approaches to Incident and Problem Management with IT Service Intelligence Is your ...