A competency-based ITIL maturity model can successfully reduce the risks of traditional approaches, which often require a full contract renegotiation with outsourced vendors.

ITIL System Management. ... CMM The Capability Maturity Model is a method for evaluating and measuring the maturity of the software development process of organizations on a scale of 1 to 5.

When a company decides to embrace the ITIL best-practices framework, it's difficult to know where to begin, because there are so many ITIL processes. Many successful adopters start small, with ...

Fortunately, there is a template and tried-and-true advise on moving IT operations to such business unit maturity. The standards and methods around ITIL Version 3 provide a pattern for better IT ...

Problem management. The COBIT delivery and support chapter defines incident and problem management processes that complement the ITIL problem management process. Change, configuration, and release ...

Capability Maturity Model Integration (CMMi): Guides process improvements in software development, systems engineering, R&D and other initiatives. ISO 17799: Security standard for business ...

SolarWinds, the provider of simple, powerful, secure observability and IT management software, is debuting an innovative consultative offering designed to empower organizations to achieve successful ...

Five steps to improve your IT financial management maturity Written by Stephen Mann, Contributor Oct. 20, 2011 at 10:35 a.m. PT Help mummy, that horrible man is talking about finance again.