In the practice of managing IT services which refers to ITIL v3 framework, service providers are required to have a certain set of criteria and standards for Incident Management in order to deliver ...

Reprint: R0711C Many executives are surprised when previously successful leadership approaches fail in new situations, but different contexts call for different kinds of responses. Before ...

In addition, we will determine the ITIL V3 processes which are suitable and adaptable for outsourcing management. Then at the final stage a framework will be suggested which is arisen from the ITIL V3 ...