In the practice of managing IT services which refers to ITIL v3 framework, service providers are required to have a certain set of criteria and standards for Incident Management in order to deliver ...

ManageEngine today announced that ServiceDesk Plus has achieved ITIL-certification for 14 key ITSM practices, awarded by PeopleCert.

Future-proofing your IT Service Management (ITSM) systems with ITIL and AI integration is more than a strategic advantage for South African businesses – it is a necessity.

A report on trends in the public sector reveals state and local government IT departments are looking to implement ITIL best practices and ITIL-aligned tools to better serve citizens.

The Knowledge Academy ITIL certification program is design to ensure that it gives information about everything that has to do with the ITIL framework. The knowledge presented within the course is ...

A study found public-sector IT struggles with automation and ITIL. Learn how to tackle these challenges and gain insights into what other public-sector IT leaders are doing to solve these problems.

Know the ITIL framework’s essential ideas, principles, and procedures. To be good at managing IT services, you should study the IT Infrastructure Library (ITIL) service lifecycle and its five ...

The Mundell-Fleming IS-LM approach has guided generations of economists over the past 60 years. But countries have experienced new problems, the international finance literature has advanced, and the ...

ITIL Certification Levels At the moment, there are four different levels of ITIL certification available through the ITIL framework. ITIL Level 1 The ITIL Foundation certification is the first level ...