With social media connecting one in seven of the world’s population, most companies are firmly embracing its potential. While some disagree on how to measure its return on investment, one of its ...

Providing great customer service online is far easier when you know your market inside and out. Strive to understand the best practices of businesses that operate similar companies in your space.

How many times recently have you had an outstanding customer service experience that made you want tweet, Facebook ... and Apple was happy to provide them. Why is great service so rare in America ...

Businesses that provide outstanding customer service and an outstanding customer experience share twelve characteristics that I've identified. However, an article about all twelve is a bit long ...

Providing great customer service requires focus and persistance. Start by setting a positive tone, acting quickly and keeping the customer front of mind. You’ll be surprised how quickly it pays off!

From the start, Walt Disney knew how important it was to empower his Cast Members at Disneyland to strive for excellence and deliver outstanding service to each and every guest.