Another strategy to start building loyalty is to target first-time customers by providing an outstanding experience as soon ...

Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

Lower-performing employees at Asda will undergo additional training as the retailer looks to improve its customer service ...

Mechanical seal manufacturer AESSEAL has again been rated as a top performer in delivering outstanding customer service.

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive ...

The Ministry of Foreign Affairs (MoFA), committed to providing excellent services, has organised its inaugural Customer ...

ComEd is allocating $10 million to struggling customers in northern Illinois through its new Customer Relief Fund. Find out how to apply.

Modern tools like remote video monitoring and virtual guard services are transforming how stores operate, making safety feel ...

Three franchise owners were honored with the Customer Service Award during PlusCon, Batteries Plus's collaborative franchise convention.

Many design disciplines focus on specific outputs – an app, a website, a product or graphic communication. But people's ...

The Microsoft co-founder’s stint in customer service was a publicity stunt, but also a good reminder to leaders to spend more ...

The identity protection service NordProtect stands out because it includes both cyber extortion protection and online fraud ...