Offering chat support boosts sales, and this has been the case for a while now. In fact, in 2009, eMarketer reported that 62% of respondents would be more likely to purchase from a site again ...

How to Activate Group Chat on Facebook. Facebook's group chat feature, introduced in 2011, allows you to create a chat window that can include multiple users instead of just one.

While you wait, you can leave the support app and browse Facebook, or set your phone down. The Support app will send you an alert when a representative is ready to help you.

Make sure you name it something explicit, like ‘No Facebook Chat,’ to help you remember. Then start adding the people you would like to shun avoid chatting with on the social network.

How to Make Three-Way Chat on Facebook. Facebook Chat has evolved to enable more than simple one-to-one chatting. You can now talk to all members of a group using the Group Chat feature, for example.

Inserting a picture into your Facebook chat is as simple as typing out your name. Here's how to do it. Jason Cipriani is based out of beautiful Colorado and has been covering mobile technology ...

For the first time, Facebook is testing live chat agents for English-speaking users who have been locked out of their accounts. The updated support feature comes along with other changes to help ...

Enable Chat in Gmail. You’ve always been able to chat with your friends in Gmail, but the Chat app now has a prominent placement. It sits in the left sidebar on Gmail.com, where it gets its own tab.

Apple Support can be contacted by phone or chat quickly and easily 24/7. Find out the best number to call and what tech issues they can help with.

Today Facebook announced a smarter sidebar, group chat, and integrated video conferencing. Some of it's available today, and some of it's on layaway—that is, unless you know how to join early.