Most ticketing systems targeted towards IT also provide asset management to help you track all the hardware and software deployed to users in the organization, and some even provide remote ...

Help desk software uses multiple channels such as chat, email, calls, and online forms to register and solve customer issues.

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience.

A ticket management system allows end users — customers or employees — to report any issues they’re experiencing with a company’s service. Or, they can request new features to be developed. Managing ...

The help desk, ticketing, and live chat markets have become increasingly competitive of late - and this is, partly at least, due to the emergence of more AI tools.

If your business develops software and/or services, you probably need a help ticket system to keep things running smoothly. Find out how to install the open source osTicket to make this a reality.

Jira Service Desk is a help desk ticketing system that is part of the Jira software suite. It offers a range of features, including ticket management, automation, reporting, and analytics.

The help desk ticket, which contains the customer's name and, if applicable, an account number, describes the problem to be solved. The numbered ticket becomes part of the support workflow until ...

Our office (about 250 people, maybe 1000 systems overall) is managed by 2 IT guys (me and a co-worker) plus 1 server guy. As long as this place has been around, we've had no help desk ticketing ...