First release, Genesys Cloud AI Guides, will enable teams to design and govern more autonomous AI agents with no coding required SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in ...

"Scalable oversight of AI is critically important as we move into agentic decision-making and operation at lightning speed. For enterprises to leverage agentic AI, they must evolve how they approach ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy to implement, scalable and often bundles advanced features for ...

EY, for example, uses AI agents in its third-party risk management service. “You hire us to evaluate some vendor you bring on board,” says Sinclair Schuller, principal at EY.

Documentation version [email protected] The guest chat APIs do not require standard Genesys Cloud authentication, but do require the JWT to be set for all API calls other than ...

Select versions of the Claude and Llama foundation models will be available for public sector customers via the AWS GovCloud. Amazon Web Service’s government cloud service has achieved FedRAMP ...

This repository contains Aspose.Cells Cloud SDK for Node.js source code. This SDK enables you to engage with various aspects of worksheets such as cell data, cell formatting, formulas, charts, pivot ...