Awaken Scripting is now available with Genesys Cloud, the all-in-one public cloud contact center platform and also is integrated with all Genesys Engage platforms. Awaken Scripting manages and ...

For example, the entry-level plan does not include graphical scripting or the ability to customize the UI your agents see when they read the ... Genesys Cloud is a robust call center ...

First release, Genesys Cloud AI Guides, will enable teams to design and govern more autonomous AI agents with no coding required SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it was recognized as a Leader in The Forrester Wave™: Contact-Center- ...

DALY CITY, Calif. and LONDON, June 22, 2021 /PRNewswire/ -- Awaken Intelligence, the contact center scripting and analytics leader, announces its ...

REDMOND, Wash., and SAN FRANCISCO — Jan. 23, 2020 — Microsoft Corp. and Genesys have expanded their partnership to provide enterprises with a new cloud service for contact centers that enables them to ...

Genesys claims Cloud AI Experience also aims to help organizations extract more value from their data to fine-tune self-service and employee-assisted engagements.

Genesys will also deepen its integration with Google Cloud’s Contact Center AI (CCAI), BigQuery, and Kubernetes Engine (GKE), allowing organizations to use real-time streaming events and ...

Genesys Cloud EX is a standalone employee experience solution designed to help businesses increase engagement, performance and trust with digital workforces through capabilities such as AI-powered ...