With Genesys Cloud ARR growth greater than 45% year-over-year during the first quarter of the company's fiscal year (February 1–April 30, 2023), Genesys continues to seize market share, growing ...

With Cloud AI Studio, Genesys is betting that no-code, emotionally intelligent AI agents can finally fix the broken customer ...

With Genesys Cloud AI, organizations can move beyond automation and orchestrate experiences that reshape customer and employee engagement.

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, and the City of Clearwater announced today that the city’s Utility Customer Se ...

Cloud AI Experience is designed to enable organizations to listen and understand customers and employees by coordinating technology, interactions and touchpoints.

DUBAI– Genesys®, a global cloud leader in AI-powered experience orchestration, has announced the United Arab Emirates (UAE) as its latest full-service Genesys Cloud CX® region. The launch means local ...

Modivcare spent six months evaluating solutions before choosing the Genesys Cloud platform and its embedded artificial intelligence, voicebots, and chatbots integrated with web messaging for seamless ...

California-based contact centre solutions provider Genesys has expanded its horizons beyond the call centre with the launch of an AI-powered employee engagement system called Genesys Cloud EX.

Genesys has strong roots in helping SMB and mid-market businesses deliver exceptional personalized experiences. GCXNow for Genesys Cloud CX delivers pre-configured workflows for interactive voice ...

If global contact centre platform provider Genesys had one key take-away message for the approximately 300 delegates to its APAC Partners Summit in Phuket this week, it was that significant ...