The global call center industry was valued at approximately $350 billion in 2024. Projections suggest that the impact of AI ...

Berlin-based Synthflow is targeting customer call centers with its conversational AI voice agents, and says it already has over 1,000 clients.

Discover how AI-driven speech analytics is revolutionizing call centers by enhancing customer experience, improving agent ...

The OCC is an independent agency that any NYCHA resident can call or submit an online repair complaint to 24 hours a day. Maddow Blog | Pressed on Gabbard’s Iran assessment, Trump says, ‘I don ...

A group of 600 deceptive call center employees in Maharashtra’s Thane, allegedly collaborated to pull off a fraud involving over 15,000 Americans, resulting in estimated losses exceeding $50 ...

Providing customer service and support is another common, broad goal of a call center. This relates to the goal of delivering the best possible experience to each business customer, explains call ...

Hospitals nationwide are grappling with high patient volumes, staffing shortages and inefficient capacity management — all while being asked to deliver timely, high-quality care. During a recent ...

Failures at Novartis have prompted U.K. | Failures at Novartis have prompted the U.K. marketing watchdog to warn that “companies should be on high alert” when working with third parties to ...

Free Cash Flow: $81 million, a record for the quarter. Subscription and Revenue-Based Net Dollar Expansion Rate: 102%. Customers with $1 Million+ in Subscription Revenue: 146, up 6% year over year.

Security operations centers (SOCs) have faced an impossible dilemma over the last 20 years. Either the alerts they pay for ...

Navigating the complexities and pressures of a new auditing career. Guido van Drunen Guido van Drunen is a retired Big-4 partner, an adjunct professor at Santa Clara University, and a Markkula Center ...

U.S. President Donald Trump said on Friday that Chinese President Xi Jinping agreed to let rare earth minerals and magnets flow to the United States, a move that could lower tensions between the ...