Over the last two decades, customer expectations have gone through an evolution. In fact, 80% say that experience is just as ...

Is AI about to cause the biggest workplace disruption in 25 years? In this episode of Today in Tech, host Keith Shaw sits ...

Certinia has rolled out its spring release to customers today, introducing a range of new AI capabilities, with several AI ...

Steve Lucas, CEO and Chairman of Boomi, is the author of Digital Impact and a multi-time CEO with nearly 30 years of ...

Midsize enterprises in the U.S. are embracing offerings from Salesforce ecosystem providers that distill industry-focused large-enterprise CRM capabilities into more affordable packages, ISG says.

In-person sales continue to play a critical role across industries—from retail showrooms and service centres to pop-ups and field environments. But modern businesses can no longer rely on legacy POS ...

Air India has expanded its collaboration with Salesforce by adopting Salesforce Agentforce as part of its ongoing digital ...

Enterprise: Air India adopts Salesforce Agentforce to automate service tasks, cut refund delays, and enhance customer ...

As part of CRN’s 2025 Storage 100, here are 40 data recovery/observability/resilience technology vendors taking their ...

This trend shows the increased importance of the private cloud and the maturity of newer implementations of this provision.

I have to admit, heading out to London for 2025 KubeCon + CloudNativeCon Europe, I thought I might see the beginning of the ...

The founders of 8Flow are using their years of experience in the ServiceNow and Salesforce environments to develop AI-based workflow mapping technology.