Expedia handles much of the customer service for Walmart + Travel, whether through its live agents or its AI-backed virtual agent. The travel industry's top event returns this fall. September 16 ...

On Monday, Expedia launched a new chatbot, ... our offerings so travelers can book trips and manage complex travel arrangements without needing the support of Expedia customer service agents.

DEAR TRAVEL TROUBLESHOOTER: Last year, I booked flights through Expedia on Pacific Coast Airlines, a regional carrier, from Vancouver to Bella Coola, B.C.The airline canceled the flights after the ...

After the price of Celeste Brown’s all-inclusive resort falls by more than $1,000, she asks Expedia to adjust the price under the Expedia Hotel Price Guarantee. But it won’t. Is she stu… ...