Why Poor Customer Service Is No Good: Real-Life Examples Good customer service will help you retain your existing customers and gain new ones. After all, people tend to recommend businesses that ...

Just a couple of poor customer experiences can sink your brand for good. The companies we’ve included on this list are great examples of what not to do, so try not to follow in their footsteps.

Most consumers can relate to either seeing or experiencing poor customer service, whether it’s at a restaurant, hotel, or the grocery store. But if you did ...

A quarter of South African customers would ditch companies after just one poor experience, while 63% of them would switch to competing brands after just two-to-five bad examples of customer service.