Companies are increasingly routing customers to chatbots. New research looks into whether customers prefer human or chatbots ...

Meta is experimenting with having customizable chatbots messaging users unprompted and follow up on past conversations.

Generative AI chatbots such as OpenAI's ChatGPT, Google's Gemini and Anthropic's Claude have become hugely popular and embedded into daily life for many users. They're powerful tools that can help us ...

In this article, we explore how AI agents are reshaping software development and the impact they have on a developer’s ...

If your AI goes rogue and turns on you with dishonesty, deceit or plotting, experts say to take these 5 steps immediately.