A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

While investing in advertising is important, there are several free to inexpensive strategies to maximize revenue.

The agency said it is temporarily reassigning about 1,000 customer service representatives from field offices to work on the ...

From clearing up garbled speech on 9-1-1 calls to providing victims with automated investigation updates, artificial ...

The 52 counties honored in this year's awards from the Center for Digital Government are transforming local government with cutting-edge tech while focusing on resident services.

Rocket CRM, a U.S.-based provider of customer relationship management software, has officially launched its enhanced CRM ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...