A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

The agency said it is temporarily reassigning about 1,000 customer service representatives from field offices to work on the ...

From clearing up garbled speech on 9-1-1 calls to providing victims with automated investigation updates, artificial ...

The 52 counties honored in this year's awards from the Center for Digital Government are transforming local government with cutting-edge tech while focusing on resident services.

Rocket CRM, a U.S.-based provider of customer relationship management software, has officially launched its enhanced CRM ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Technicians can use this guide to learn how to properly structure service tickets and improve customer satisfaction (or CSAT) scores.Constantly Updated — ...

3 ways retail executives can improve customer intelligence With AI, deep customer listening presents significant opportunities for executives to get closer to their customers.

To the Editor: Social Security has struggled with customer service for years. Declining staffing and funding has seen the Social Security Administration leaving Vermonters in the lurch, dealing with ...

From the planning phase through follow-up, here are seven things to keep in mind on your next renovation project.

Discover how technology can transform your response to customer service failures, ensuring satisfaction even during challenging situations.