The report found Amtrak may not be focusing its resources on improvements with the highest potential customer impact.

CDK expands Fixed Ops Suite to all dealers, offering AI tools to improve service efficiency, CSI, and customer engagement.

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

With a budget of R304-million, the metro will upgrade walk-in centres, improve staff responsiveness, and enhance its virtual contact platform – all aimed at turning frustration into better service for ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

Roubic Tree and Landscape LLC is excited to announce its latest service expansion to better serve its growing number of ...

City Power took over electricity billing in Johannesburg on July 1 and has since launched a city-wide audit to tackle long-standing errors and rebuild customer trust.

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

The Ministry of Energy and Infrastructure (MoEI) organised its first customer council meeting dedicated to discussing the ...

Underscores the company’s commitment to delivering cutting-edge digital financial solutions while enhancing the overall ...

Discover how AI is enhancing banking efficiency and user experience, making processes smoother for customers in the financial sector.