The report found Amtrak may not be focusing its resources on improvements with the highest potential customer impact.

CDK expands Fixed Ops Suite to all dealers, offering AI tools to improve service efficiency, CSI, and customer engagement.

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

With a budget of R304-million, the metro will upgrade walk-in centres, improve staff responsiveness, and enhance its virtual contact platform – all aimed at turning frustration into better service for ...

City Power took over electricity billing in Johannesburg on July 1 and has since launched a city-wide audit to tackle long-standing errors and rebuild customer trust.

The agency said it is temporarily reassigning about 1,000 customer service representatives from field offices to work on the ...

Underscores the company’s commitment to delivering cutting-edge digital financial solutions while enhancing the overall ...

The General Command of Sharjah Police, represented by the General Directorate of Comprehensive Police Stations, has achieved ...

Explore how AI is enhancing WhatsApp and RCS, driving personalization and growth in customer engagement for businesses ...

Customer feedback is a powerful tool for business growth, and successful entrepreneurs know how to use it effectively. This ...

Summary: LandView Services has launched a new website, providing high-quality, accessible landscaping solutions that enhance ...

PostFinance, one of Switzerland’s retail financial institutions, has recently announced two significant developments that ...