A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Our Coveo AI-Relevance™ Platform enables enterprises to deliver hyper-personalization at every point-of-experience, unifying ...

The report found Amtrak may not be focusing its resources on improvements with the highest potential customer impact.

CDK expands Fixed Ops Suite to all dealers, offering AI tools to improve service efficiency, CSI, and customer engagement.

Rocket CRM, a SaaS-based CRM technology platform designed for small and mid-sized businesses, has announced the full ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

With a budget of R304-million, the metro will upgrade walk-in centres, improve staff responsiveness, and enhance its virtual contact platform – all aimed at turning frustration into better service for ...

Optimize end-to-end warehouse processes to increase performance, efficiency and service levels. Effectively manage inventory across a vast network to reduce costs and improve customer service.