A welcome message for new employees might seem like a small detail, but it sets the tone for an employee’s future success.

So, we coach the creation of an onboarding video, produced by staff to a brief approved by their leaders, as the foundation of a successful onboarding experience. But beyond that initial ...

Bill Pappas is the Head of Global Technology and Operations, and he and his team are driving a culture of innovation that ...

Read the full text of Gap Inc.'s recent internal companywide announcement announcing a return to office — to five days per ...

Onboarding initiatives are a key tool when it comes to retaining talent and generating a strong employee experience. BBVA has been improving its processes for new hires, achieving tangible benefits ...

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What is a customer journey map? An ecommerce customer journey map is a diagram that details how customers engage with your company across various interfaces including online, retail, and contact with ...