Customer expectations are evolving, and businesses must keep pace to stay competitive. The Customer Experience Africa Summit ...

Customers’ expectations are changing. Not in terms of how much they expect, because customer expectations have always been high—but in terms of what they expect. The defining measure of a ...

Before we jump into the 8Rs of the Customer’s Bill of Rights, I really think that we need to start more at the beginning and ask ourselves a fundamental question: Who is the customer? Dr. Marien was ...

DALLAS--(BUSINESS WIRE)--Black Box Intelligence™, the leading performance benchmarking provider for the restaurant industry, today announced GuestXM™, the first Customer Experience Management ...

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