Incorporating dealer feedback — directly sourced rather than relying on internal CRM notes — should be a core part of strategic planning.

Cleveland.com and The Plain Dealer previously reported on 28 people who say they did not knowingly allow their names to be used on a form letter drafted by the nonprofit Consumer Energy Alliance.

As the EV transition wears on dealers, about 46% of Ford dealers surveyed said they have "no trust" in the franchise.

The company said it was tweaking its EV dealer program “as we continue to adapt our overall EV strategy to the market and listen to dealer feedback.” It’s making several big changes.

Launch of CDK IntelliDealer™ 5.0 DMS includes more than 200 new desired features and enhancements aimed to help heavy equipment dealers work smarter.