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Mobile apps and social media platforms now let companies gather much more fine-grained information about people at a lower ...

AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

The spyware operation's exposed customer email addresses and passwords were shared with data breach notification service Have I Been Pwned.

Tired of siloed teams and misaligned campaigns? Discover six hidden blockers to marketing performance — and how to break them down, step by step. The post 6 marketing team silos you need to break down ...

But the SSA’s accommodations were not enough, AARP argued, and the cuts to phone services that were to go ahead would “only exacerbate the ongoing customer service crisis,” LeaMond wrote. More than 10 ...