Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

Fintech Giant Klarna Goes Back on AI Replacements for Customer Service Jobs Swedish fintech company Klarna is reversing a decision to replace human workers with Artificial Intelligence (AI ...

Kroger, Cigna's Express Scripts sign customer access deal Feb. 05, 2025 10:13 AM ET The Kroger Co. (KR) Stock, CI Stock By: Val Brickates Kennedy, SA News Editor 1 Comment Play (<1min) ...

America’s Best Customer Service 2025 highlights companies that excel in delivering the best customer experience using a variety of measures, including public data and a large-scale confidential ...

The survey – Singapore’s Best Customer Service 2024/2025 – covers almost 100 categories across retailers for food, home goods, beauty and wellness services, transport and travel, as well as ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace ...

Ford has long prided itself on customer service but the latest J.D. Power survey of more than 64,000 vehicle owners shows low satisfaction.

Customer service scripts are written words used by call center agents to resolve customer interactions and provide a positive customer journey. VERNON, BRITISH COLUMBIA, CANADA, October 11, 2022 ...