TALLAHASSEE (CBS4) – South Florida residents who call Florida Power and Light to set up service will no longer have to listen to sales pitches while they wait to have their order confirmed. On ...

These three strategies are designed to address customer service gaps and create a system that actually serves customers’ needs. Newsletters Games Share a News Tip Featured ...

Do you dare to go scriptless? As a customer service consultant I'd argue that it’s important that you take this plunge and do away with word-for-word scripts while retaining a “punch list ...