The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Ditch the customer service script and see how acting human improves service. “I want to be a robot.” That’s what the job candidate told me during her interview, and she meant it. Her ideal job was one ...

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.