The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Ditch the customer service script and see how acting human improves service. “I want to be a robot.” That’s what the job candidate told me during her interview, and she meant it. Her ideal job was one ...

The PSC announcement does not cover the significant progress NYSEG and RG&E have seen in their customer service metrics since 2022: Increasing our percentage of calls answered in 30 seconds by 30 ...

HM Revenue and Customs (HMRC) aims to spend big on customer service, hoping to move to a modern technology platform to improve customer support. The department went out to tender for a customer ...

Research reveals that driven by overwhelming’ demand, advanced artificial intelligence will drive more personalised, proactive and predictive support to transform customer experience delivery.

05-30-2025 FAST COMPANY EXECUTIVE BOARD The cost of ignoring customer experience: Why poor service is your biggest expense Great CX doesn’t require perfection—it requires intention.

Fintech Giant Klarna Goes Back on AI Replacements for Customer Service Jobs Swedish fintech company Klarna is reversing a decision to replace human workers with Artificial Intelligence (AI ...

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

Paul Feig Tried to Kill ‘Simple Favor’ Sequel “Many Times” “We threw out a whole script that was greenlit,” the filmmaker said, in a conversation that also touched on Blake Lively's ...

Customer service professionals (and the customer service skills they possess) are at the frontline of creating great brand experiences. All too often, customer service workers aren’t valued as truly ...

America’s Best Customer Service 2025 highlights companies that excel in delivering the best customer experience using a variety of measures, including public data and a large-scale confidential ...