The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Ditch the customer service script and see how acting human improves service. “I want to be a robot.” That’s what the job candidate told me during her interview, and she meant it. Her ideal job was one ...

Customer service professionals (and the customer service skills they possess) are at the frontline of creating great brand experiences. All too often, customer service workers aren’t valued as truly ...

There isn't a universal formula for perfect customer service or a script to memorize and use in every interaction. It's about your attitude. And research in "Hiring For Attitude" demonstrates that ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace ...

Your bottom line can benefit from live chat in several ways — all of which positively impact customer satisfaction and ROI. Tips for enhancing live chat skills Use templated Macros to help your live ...

Customer service scripts are written words used by call center agents to resolve customer interactions and provide a positive customer journey. VERNON, BRITISH COLUMBIA, CANADA, October 11, 2022 ...

In working toward customer engagement, Casimiro makes a distinction between scripted service and authentic engagement. “We are not about the script here. True, sometimes it’s initially helpful ...