Ditch the customer service script and see how acting human improves service. “I want to be a robot.” That’s what the job candidate told me during her interview, and she meant it. Her ideal job was one ...

If you’re going to let dinosaurs run amok, it’s good to have some ground rules. That’s how screenwriter David Koepp saw it, ...

Taobao and Tmall, two core marketplaces operated by Alibaba Group Holding Ltd. (BABA.US; 9988.HK), recently entered a ...

The Hyena Skits Sketch Show is not just a show, but a platform—a sketch comedy experience that uplifts, entertains, and ...

Emotional intelligence experts generally agree that there are “right” or “best” answers to these scenarios, based on conflict ...

Microsoft Threat Intelligence has observed remote IT workers deployed by North Korea leveraging AI to improve the scale and ...

Beyond helping financial firms manage their investor clients, AI can also help investors who prefer to be more self-directed. AI is good at coding and it's good at spotting technical trends in price ...

After being laid off in August 2023, Kelly Rocklein took her user-generated content side hustle — which was already bringing ...

By Kola Johnson “The future belongs to those who believe in the beauty of their dreams” This epic quote by Eleanor Roosevelt, ...

Greg Hart became CEO of Coursera in February, taking over after the retirement of Jeff Maggioncalda, who had been leading the education technology company since 2017.

Lyle Pratt, Vida These agents aren't just replacing voicemail. They're enabling SMBs to operate with the same digital fluency that custome ...

Job interviews sometimes feel like a planned show you are acting in. Lines were learned, common questions expected, and your best clothes ironed out. Sometimes the script goes off book, though, like ...