Ditch the customer service script and see how acting human improves service. “I want to be a robot.” That’s what the job candidate told me during her interview, and she meant it. Her ideal job was one ...

If you’re going to let dinosaurs run amok, it’s good to have some ground rules. That’s how screenwriter David Koepp saw it, ...

Emotional intelligence experts generally agree that there are “right” or “best” answers to these scenarios, based on conflict ...

Microsoft Threat Intelligence has observed remote IT workers deployed by North Korea leveraging AI to improve the scale and ...

After being laid off in August 2023, Kelly Rocklein took her user-generated content side hustle — which was already bringing ...

By Kola Johnson “The future belongs to those who believe in the beauty of their dreams” This epic quote by Eleanor Roosevelt, ...

Lyle Pratt, Vida These agents aren't just replacing voicemail. They're enabling SMBs to operate with the same digital fluency that custome ...

More fiction than science Feature IT consultancy Gartner predicts that more than 40 percent of agentic AI projects will be ...

Starlink satellites orbit approximately 342 miles (550 kilometers) above Earth and put on a spectacular show for observers as ...

Most retail leaders do not expect their customer service scripts to carry legal consequences. After all, they are meant to be ...

Design your online and offline experiences with the same core values and excellence in mind to build customer loyalty and ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...