4 Ways Your “Efficient” Service Is Driving Customers Away Ditch the customer service script and see how acting human improves service.

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

Klarna Reverses AI Customer Service Overhaul Klarna is inviting human workers back to its customer service division after AI takeover last year.

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a ...

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

Who has America’s best customer service? Here is a list of the top-ranked companies. The rankings, according to USA TODAY and Plant-A Insights Group, recognize winners across 67 sectors.

Rare is the company today that does not claim to be “customer-centric”. Anyone unfortunate enough to have sought assistance or redress from big business may quibble. Many interactions with ...

Copilot in Dynamics 365 Customer Service helps employees deliver faster and more focused customer care.

T-Mobile came out on top in J.D. Power's 2023 Wireless Customer Care Survey, which ranked the wireless carriers on their customer service.