Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

4 Ways Your ‘Efficient’ Service Is Driving Customers Away Ditch the customer service script and see how acting human improves service.

Most retail leaders do not expect their customer service scripts to carry legal consequences. After all, they are meant to be helpful, friendly and on-brand. But beneath that friendly tone, there may ...

Con Edison asks entire NYC customer base to conserve energy as heat wave worsens The company said it is also reducing voltage in certain neighborhoods to maintain reliability.