Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

4 Ways Your ‘Efficient’ Service Is Driving Customers Away Ditch the customer service script and see how acting human improves service.

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

By offering transparent tooling and clear implementation examples, OpenAI is pushing agentic systems out of the lab and into everyday use.

The expansive terminology of customer service is ever-growing. Whether you’re venturing into the world as a new agent or you’re a seasoned support lead, our comprehensive customer service glossary ...

Klarna Reverses AI Customer Service Overhaul Klarna is inviting human workers back to its customer service division after AI takeover last year.

How to Do It Right Customer service scripts are safety nets, not substitutes for judgment. Empowerment only works when employees are genuinely trusted to act. So build guardrails, not scripts.

Test your script and collect feedback Before implementing your customer service scripts, test them with your support team through role-playing exercises and mock calls. This kind of simulation allows ...

TROY, Mich.: 14 March 2024 — While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer ...

Copilot in Dynamics 365 Customer Service helps employees deliver faster and more focused customer care.