So many seem to view customer service as an "extra" rather than an essential part of managing the business's reputation. But in reality, how a company treats its customers on a daily basis is what ...

Tesla customer service has its good and poor moments. But here's how to reach a human and report a problem. ... Reaching a human on the support phone line can be difficult, ...

The Social Security Administration (SSA) today announced substantial progress in service delivery outcomes resulting from ...

If you still need to contact the Hyatt customer service number about a reservation, keep in mind that there are different numbers depending on the country you are calling from. In the United ...

Its low-cost flight competitors, Spirit Airlines and Allegiant Airlines, still use call centers staffed by live agents. It's no wonder Frontier wants to get rid of customer service over the phone.

A recent survey shows Americans are more unhappy with the customer service they're getting than ever. The poor guy above has been on hold for 24 months (we assume — it's a stock photo).

Customer service skills comprise the knowledge, tactics and understanding needed to make customers as satisfied as possible. Here are 12 essential skills.

The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times and a crashing website.