The Social Security Administration has come under fire for AI phone glitches, long call times and website outages.

The Social Security Administration (SSA) today announced substantial progress in service delivery outcomes resulting from ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Customer service skills comprise the knowledge, tactics and understanding needed to make customers as satisfied as possible. Here are 12 essential skills.

If you still need to contact the Hyatt customer service number about a reservation, keep in mind that there are different numbers depending on the country you are calling from. In the United ...

So many seem to view customer service as an "extra" rather than an essential part of managing the business's reputation. But in reality, how a company treats its customers on a daily basis is what ...

Tesla customer service has its good and poor moments. But here's how to reach a human and report a problem. ... Reaching a human on the support phone line can be difficult, ...

The Internal Revenue Service was found to have the worst customer experience of the 221 companies and government agencies included in a Forrester survey. Photo: J. David Ake/Associated Press ...

A recent survey shows Americans are more unhappy with the customer service they're getting than ever. The poor guy above has been on hold for 24 months (we assume — it's a stock photo).

Its low-cost flight competitors, Spirit Airlines and Allegiant Airlines, still use call centers staffed by live agents. It's no wonder Frontier wants to get rid of customer service over the phone.

Enter your phone number, and a customer service representative will contact you. The system automatically suggests the number associated with your Amazon account, but you can choose any U.S. or ...