Does the AI solution provide your customers with a more personalized experience, or does it just infuriate them further?

This strategic move shows AI is now the foundation for how leading companies engage, support, and retain their customers ...

Allison Stadd will work on elevating Ollie's storytelling, scaling the company's reach, and unlocking deeper customer ...

Luxury consumers in the GCC are among the most sophisticated in the world. They travel frequently, shop across continents, and benchmark their experiences globally. A client browsing in Abu Dhabi ...

When it seems like the current administration couldn't organize a utensil drawer, the writer was shocked to discover a vital ...

Johannesburg Water says residents and business will benefit from improved efficiency as it has taken over the billing of ...

Dozens of customer service employees were let go just as Metrolinx came under fire over a contractor’s use of AI to respond ...

The Microsoft co-founder’s stint in customer service was a publicity stunt, but also a good reminder to leaders to spend more ...

AI and rapidly changing customer expectations are driving the evolution of the customer service function,” Gartner’s Brad Fager said.

Photograph: NordWood Themes on Unsplash. Intermedia Brand Marketing, a magazine marketing and distribution specialist, has announced a strategic partnership with Air Business Subscriptions to manage ...

Rochelle Patterson, Santa Clarita Valley Water Agency’s Chief Financial and Administrative Officer, has been promoted to Assistant General Manager, Finance and Administration.