Zhang is the CEO and co-founder of Decagon, a San Francisco-based startup that offers an automated customer-support service ...

Unlock AI strategies proven to scale Shopify customer service in 2025, streamline CX ops, boost conversion, and deepen ...

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

The 10 best banks for customer service in 2024 Evaluating banks based on customer service quality, accessibility options, and overall satisfaction can help you choose an institution that provides ...

Botshit is a term that describes when chatbots spew incorrect information and provide false references to back up inaccurate claims.

Who has America’s best customer service? Here is a list of the top-ranked companies. The rankings, according to USA TODAY and Plant-A Insights Group, recognize winners across 67 sectors.

Rare is the company today that does not claim to be “customer-centric”. Anyone unfortunate enough to have sought assistance or redress from big business may quibble. Many interactions with ...

Copilot in Dynamics 365 Customer Service helps employees deliver faster and more focused customer care.

While tactical customer service measures are typically managed by a single company department, strategic customer service innovations — that is, those that reflect what the customer is actually ...

Getting a real person on the phone to help with a customer problem at a big company can be frustrating, but there are a few tricks that work.