Recent years have seen that global trade has become harder to manage. Between shifting tariffs, changing rules, and increased ...

Advancements in mobile app technology are attracting young – and even older – generations to the industry, while the adoption ...

How a small personal project turned into one of the internet’s top AI tools platforms, and the lessons behind building momentum online.

Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

Zhang is the CEO and co-founder of Decagon, a San Francisco-based startup that offers an automated customer-support service ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability claims as part of its “efforts to improve customer service while handling ...

From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage.

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall service.

AI is affecting virtually every aspect of every company. The customer experience is no exception. Innovative, forward-thinking brand strategists and CX experts are seizing the opportunity to rethink ...

Explore more than 1,000 real-life examples of how organizations are embracing Microsoft’s proven AI capabilities to drive ...