SIS Construct 365 PCM, purpose-built for Microsoft Dynamics 365, provides CRB with a comprehensive platform to monitor ...

1) On-Demand CRM Translations: Instantly translate configured fields within Dynamics 365 CRM using supported languages—offering flexible, real-time translation without leaving the platform.

Learn how Dynamics 365 transforms business processes with real-time analytics, seamless integrations, and powerful tools for success.

ServiceNow has set its sights on the CRM market. If you hadn’t heard it before now, it came through loud and clear at Bill McDermott’s Knowledge user conference keynote this year as he declared that ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored service to customers.

Learn how Microsoft Dynamics 365 CRM transforms customer service with advanced analytics, automation, and personalized agent workspaces.

ServiceNow entered the customer service and support market in 2016 to address a critical gap in traditional CRM systems, which mostly focused on capturing customer requests through omnichannel ...

ServiceNow's continued move into CRM through Logik.ai will likely be seen as a swipe against established CRM players like Salesforce, Microsoft Dynamics, and Oracle - but there's a bigger game being ...

W elcome to our seventh annual “CRM Top 100” issue, where we highlight the hottest trends and technologies in the three pillars of CRM—customer service, marketing, and sales—as well as the 100 leading ...

Agentic AI's potential for improving customer satisfaction and streamlining workflows is bolstering its appeal in customer service circles and fueling what could be a US$47.1 billion market by 2030.

The Swiss Pavilion at 2025 Venice Architecture Biennale Examines Historical Gender Dynamics Pavilion of Switzerland at the 19th International Architecture Exhibition - La Biennale di Venezia.