AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

Why retention, not acquisition, builds real profit. By Samuele Barrili If you are the owner of a waste management company, ...

Scholes said he had been in customer service roles his entire life and would never treat someone that way. Angelov – stock.adobe.com One wrote: “This is sad … I tip all my delivery drivers ...

Solidroad, an artificial intelligence startup that promises to solve one of customer service’s most persistent problems, has raised $6.5 million in seed funding to expand its platform that ...

HM Revenue and Customs (HMRC) aims to spend big on customer service, hoping to move to a modern technology platform to improve customer support. The department went out to tender for a customer ...

Screenshots of a DoorDash driver's message about having "advice" for a customer prompted Redditors to speculate Sabrina Weiss is the Editorial Assistant of PEOPLE's food department. She writes the ...

Generative and agentic AI set to transform customer service into a strategic value driver for businesses With less than half of consumers happy with the service they receive and only 16% of agents ...

This one’s for our customer service, food, and delivery workers; we feel for you completely. In a Reddit post, an Amazon delivery driver shared a recent story about dealing with a not-so ...

UberEats driver’s repulsive behavior leads restaurant to issue customer a warning: ‘Give him 1 star’ By Cassidy Pearce, Kidspot Published Feb. 10, 2025, 9:39 p.m. ET ...

About 257,000 vehicles missed Swanton toll plaza in first two months of its operations. Meanwhile, customer service is hard to reach.