By combining human expertise with its expanded agentic AI platform, Crescendo is helping companies turn customer experience ...

A pizza delivery driver shot at a customer who attacked him after refusing to pay for his order in South Philadelphia on Wednesday evening, officials say. By Hayden Mitman • Published July 3 ...

Why retention, not acquisition, builds real profit. By Samuele Barrili If you are the owner of a waste management company, ...

The parcel giant said it will offer voluntary buyouts to its full-time drivers as part of the largest company restructuring ...

The Department of Revenue and Taxation’s Motor Vehicle Division announced the release of its Mail-Service Request Form for Guam driver’s permits — learner’s, instructional, motorcycle, bus ...

AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

I was driving with my kids recently when we passed a billboard with a familiar face on it: the Mona Lisa. From the backseat ...

United Parcel Service is offering buyouts to delivery drivers for the first time in its 117-year history. The company is seeking cost savings because of stagnant parcel volumes, rising labor costs ...

On Thursday, July 3, he made his final journey, departing Newcastle at 8.58am for London King’s Cross and returning on the 2.30pm service, accompanied by his daughter Lisa and son David.

United Parcel Service is rolling out an offer never seen before in its 117-year history. It was reported Thursday that UPS is offering buyouts to delivery drivers because it's navigating through ...

Investing.com -- United Parcel Service (NYSE: UPS) announced Thursday it will offer voluntary buyouts to full-time U.S. drivers as part of a major network restructuring that includes eliminating ...

Antony Hausdoerfer says his day-to-day responsibilities at The AA encompass the IT systems and processes that support the business. He works alongside other senior executives, including the chief ...