Do you feel increased pressure from customers on providing good customer service? Customers may be more demanding, but there is a good reason. Good communication and customer service skills are ...

B2B customer service works to keep business clients and increase their lifetime value by efficiently resolving issues and answering queries.

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

As much of customer service is now conducted through live chat or social media, ensuring your teams are properly trained on best practices for written communication is paramount to your success.

When you’ve been in the industry for more than two decades like me, it can be easy to take customer communication for granted and even more so, fail to pass along that basic customer service ...

Positive scripting is an effective method for customer service communication if used correctly. Get the essential best practices here.

TikTok’s Format Breeds Sassy Customer Service Unlike the old days of replying to someone’s tweet, brands now poke back at their consumers on social media. Illustration: Jacqui VanLiew; Getty ...

Summary. While tactical customer service measures are typically managed by a single company department, strategic customer service innovations — that is, those that reflect what the customer is ...

Here’s everything you need to know about what to include in your customer service representative job description so you can land the best applicants.