The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

A council is being urged to communicate better with residents after more than 2,000 complaints about the local authority were ...

Effective business continuity and disaster recovery plans ensure your organization can bounce back quickly with minimal loss.

My experience at Focos Orthopaedic Hospital “The physician treats with words; within the physician-patient social system, the patient is moved by fears and other sentiments, and these are modified by ...

A furious customer labelled Shropshire Council as “a self-serving despot corporation acting under the guise of a council”.

Experts say AI can increase efficiency and customer satisfaction, meaning those who ignore its benefits are at risk of being ...

The U.S. Postal Service is saving a great deal of money with UPS as its prime air cargo vendor instead of FedEx, according to ...

Cabin crew members are responsible for much more than just customer service on board. They must be ready to act quickly and ...

Customers notice the cracks between your teams. The solution: align internally to reduce friction, earn trust and grow ...

At a time when technologies define the global agenda and innovation is one of the fastest-evolving resources, it becomes increasingly difficult to understand where the product/innovation ends and the ...

Managing risk within the U.S.-based retail sector is a continual process that requires a solid framework and the ability to evolve as needs change.

Frontier Communications has three internet options: traditional high-speed internet, FiOS and Vantage. Check what’s offered in your location; services vary by area. Standalone internet service ...